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Mobile Technology for the Logistics Industry

The logistics industry is one of the most valuable sectors to the UK economy, worth approximately £55bn and steadily growing. The majority of this growth is down to significant advances in technology, including the adoption of mobile for business. With many firms across the globe already adopting smart devices and mobile software to achieve KPIs, it’s becoming crucial for all businesses within the logistics industry to understand the impact this new technology can have on their processes.

As targets within your industry are commonly focused on cutting costs or increasing efficiency, mobile technology has the ability to support these goals in multiple ways. Many key personnel within the industry, including distributors and fleet managers, are already using mobile applications to streamline processes in order to hit their targets, particularly within the delivery procedure.

What makes the logistics industry so unique is its need to be so transparent. Multiple teams across the business need to work in sync, and therefore they all need access to the same data. This can create numerous challenges for organisations, particularly when multiple systems and manual processes are used. Communication between teams becomes more difficult, resourcing and operations are effected, which can ultimately have an impact on sales.

Another huge inefficiency within the industry, is its reliance on time-consuming paper processes alongside expensive and unreliable hardware to manage pickups and deliveries. Mobile applications, which can be deployed across any handset on any operating system (iOS, Android and Windows), allow employees to cut out traditional paper processes and access what they need to directly on their phone. This therefore removes the need for multiple devices and subsequently increases efficiency throughout whilst improving the overall standard of delivery. Recent reports claim that businesses who incorporate enterprise mobility into their workforce see an average of 240 additional work hours being spent by employees compared to those who don’t.

Mobile apps are having an impact on the logistics industry in many ways;
Seamless Integration to Existing Software

Data collected from delivery drivers who use enterprise apps can easily be integrated into an organisations existing IT systems, shared easily and utilized internally. Apps also allow for real-time tracking; driver location, dates, shipping times, statuses and more. This gives senior staff the ability to make informed business decisions to improve the all-round performance of the business and to pinpoint specific areas that need additional attention.

The instant access to real-time data supports the need for total transparency across departments. Different personnel from different teams can stay connected and access the data they need from existing back end systems instantly. Sales teams, project managers, customer services team and the operations support teams will know exactly when an item has been delivered, can track the entire journey and see when there’s been an issue.
A Single Device

Currently, delivery workers rely on multiple pieces of technology for their jobs; GPS navigation systems, barcode scanners, telephones and signature capture devices. So often data can become distorted or inadequate, affecting traceability for stakeholders. A mobile app gives the opportunity to combine all this technology into one reliable platform. By utilizing the existing hard-ware in smartphones, drivers can access maps, scanners, phone directories in a single application. Most importantly for businesses, this doesn’t just improve efficiency, but also considerably lowers business spend.

The majority of us are already accustomed to engaging with mobile devices and mobile apps on a daily basis, therefore logistics firms would be utilizing a technology their employees are already comfortable with. According to a recent Ofcom report, seven in ten adults use mobile apps on a daily basis, and since 67% of delivery drivers already carry smartphones, integrating a mobile application becomes a simple and cost-minimal task for businesses.
Digitizing paper processes

The key benefit of mobile app integration is its ability to remove all paper documents. There are many documents used throughout the delivery process which are crucial for businesses including; invoices, waybills and receipts. These all contribute to billing cycles and other internal processes, so it’s crucial these are kept safe and submitted.

Replacing these documents with automatic processes within an app significantly reduces the risk of losing or damaging documents. By loading the application on their mobile, delivery drivers can digitally record every stage and get recipients to sign for their parcels using just their finger. Data is automatically saved, recipients receive an instant receipt and the warehouse records are routinely updated. Cutting down on administrative processes such as transferring data and filing has been reported to reduce overhead costs by 17%.
That’s not it…

It’s important to note that the above points are only a few things that enterprise mobility can bring to the logistics industry. The technology can also be used to automate tasks, monitor and engage staff, schedule activity, capture specific data and more. And because applications are bespoke to each business, it means they can be tailored towards specific end goals, whether to increase revenue, improve the all-round efficiency of an organization or increase customer satisfaction.

So it’s no surprise that enterprise apps are becoming a key tool within the logistics industry. Every minute passed is a potential revenue-making opportunity and businesses need to understand how mobile technology can support this.

 

Sonin help businesses utilise the latest in mobile app technology, offering bespoke consumer, enterprise and mobile first solutions. We recognize that each business has different objectives, so we listen and understand our clients’ needs to ensure they receive the highest quality solution to improve their business.

www.sonin.agency

@soninapps

 

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