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Artificial Intelligence In Ecommerce
Chatbot trends to boost sales and the Customer Experience. What is hotter than bots right now? There is…
How do we go about reinvigorating the high street?
Written by Matthew Robertson – Co-CEO, NetDespatch I regularly track the trends around retail and delivery because here…
Join Scurri’s eCommerce event to gain insights from experts to secure a competitive edge
The eCommerce landscape is changing rapidly and with it, customer expectations. In regards to Scurri’s annual London Meet…
Honing in on your differentiators rather than trying to compete with the might of Amazon
I recently read an interesting report in Internet Retailing that shows the UK is leading the world in…
Get ready for 2020’s shift to servitisation
2019 has seen the manufacturing industry adopting trends and technologies to propel it to new levels of change…
Amazon Prime Day heralded a big success
In his latest opinion piece, Matthew Robertson, co-CEO at NetDespatch discusses Amazon Prime Day and how it is becoming a lucrative event, and how it marks a step change for the retail community as a whole
How Parcel Service Delivery has evolved in 2019
Matthew Robertson, Co-CEO at NetDespatch discusses the evolution of parcel delivery in recent years and how retailers must rise to the challenge to offer more complex delivery options whilst also providing exceptional service.
How to hit the ground running in the switch to servitisation
Over the years, the balance of power in the customer experience has been shifting. Service has become a…
Faster? Smarter? Better? – the delivery race picks up the pace again
There’s no shortage of innovation in the delivery industry and, with the number of parcels despatched annually estimated…
The best things come in small packages for retail SMEs
“Britain is a nation of shopkeepers,” is the famous phrase coined by economist Adam Smith to explain the…