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Customers core to Europa Air & Sea services

Hajni Keri Seafreight Customer Service Manager Europa Air and Sea

Europa Air & Sea, part of the pioneering logistics firm Europa Worldwide Group, continues to forge ahead with its plans to deliver the very best customer service to its diverse client base with the creation of a new role at its Birmingham site.

Europa Air & Sea has always prided itself on going the extra mile for its customers. Now, with the promotion of Hajni Keri to the new position of Seafreight Customer Service Manager at Europa’s Minworth site, the division is providing an additional point of contact to help customers with all their logistics needs.

Hajni’s promotion from Import Seafreight Operator also marks the company’s commitment nurture talent from within, from across all staff groups and backgrounds. Those with a proven track record in the business are always encouraged to progress, moving up the ladder to fulfil their own career aspirations.

Hajni is the perfect candidate for the post and will be located at the Prologis Park site on Midpoint Way. She has worked for Europa for seven years and within the wider transport and logistics sector for 10.

According to the Institute of Customer Service, understanding evolving customer needs following the pandemic, will be crucial for companies throughout 2022 as they seek to minimise supply chain disruptions and retain their market share.

Their forecasts indicate that customers are looking for a more nuanced understanding of their interaction preferences, with many still preferring greater human input, rather than a purely digital approach.

It is for this reason that Europa’s Air & Sea team identified the need for this new Customer Service Manager role. The division is focused on ensuring all customers continue to receive a tailored and personal service, underpinned by the very best technology; something that has been prioritised in its ambitious growth plans.

Commenting on her appointment, Hajni said: “Europa is a forward-thinking company that places the emphasis on delivering a fantastic service for its customers. This is what sets the business apart from its competitors. Retaining and growing our loyal client base is a top priority for Air & Sea, and I’m delighted to be able to play a pivotal part in this process.”

Europa Air & Sea launched as a separate division in 2015 and has become increasingly successful over time. This reflects the fact that sea ports and air cargo remain essential to the UK economy, despite recent Covid lockdown challenges.

The former mode transports around 95 per cent of all import and export tonnage from British shores, whilst the latter accounts for 12 per cent of average domestic airline revenues. Globally, airfreight volumes continue to increase, reaching 66.2m metric tons in 2021, with further rises predicted because of the continued switch to e-commerce.

Europa Air and Sea’s footprint overseas has also expanded, with the division having had a presence in Hong Kong since 2011 and more recently in Shanghai, with the opening of a new office in the city at the start of 2022.

In response to the pandemic, which continues to see the market evolve and change, Europa Air & Sea has, over the past two years, centralised its Air services in Heathrow and Sea services in Birmingham. The division has also embedded at least one Air & Sea Business Development Manager at each of Europa Group’s 13 branches throughout the UK, which is currently being expanded with a further three sites set to open in May.

Scott Powell, Seafreight Operations Manager – to whom Hajni reports – explained: “As one of the fastest growing, privately owned transport and logistics operators, we pride ourselves on understanding the needs of every customer to support their supply chain activity in the most effective way. Hajni is a fantastic asset to our division, because she understands the finer details of the design and execution of the customer journey.”

Angus Hind, Europa Air & Sea Director, added: “This new role will cement the internal structural links across to our growing Business Development Manager (BDM) team, ensuring we can fulfil our growth ambitions in the post pandemic recovery period and continue to set the pace in the market.”

Europa Worldwide Group, with sites in the UK, Hong Kong, Shanghai, and Belgium, has four divisions – Road, Air & Sea, Warehouse and Continental Cargo Carriers. The firm has featured in The Sunday Times Top Track 250 for the third time and employs over 1,300 staff.

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