Browsing Tag
after-sales
8 posts
Join Scurri’s eCommerce event to gain insights from experts to secure a competitive edge
The eCommerce landscape is changing rapidly and with it, customer expectations. In regards to Scurri’s annual London Meet…
Manufacturing is changing – here are the 5 market disruptors
Online brands like Amazon and Uber have cultivated an on-demand mindset where products should ‘just work’ and service…
Manufacturing M&As present service excellence opportunities
Following the merger of German industrial equipment maker Siemens AG with French rival Alstom, creating a “new European…
How Manufacturers Can Compete and Win Against the Grey Market
The grey market – where a product is bought and sold outside a manufacturer’s authorised trading channels –…
Empowering Manufacturers to Deliver Game-Changing Value in 2018
Businesses across all sectors and industries are keen to comprehend what digital transformation means to them and how…
How manufacturers can tap into value based pricing for the millennial customer
Pricing is one of the most important factors in the success of a business. In fact, 62 per…
After-sales business is booming: time to change
After-sales service is facing a time of change. The market is enjoying steady growth bringing increased competition, acquisitions…
Customer Service is driving change in after-sales
Customer experience, once firmly the domain of the marketing department and, more recently, the Chief Experience Officer, is…