Matthew Robertson
58 posts
It’s all about experience as the millennial mindset challenges the High Street
When you’re involved in delivery you can sometimes feel like a small, but of course very important, cog…
Never underestimate the importance of happy customers!
With the eDelivery Expo, the UK’s largest retail, fulfilment and final mile conference, happening next week on 21st…
It’s (s)no(w) fun if your delivery is delayed!
Last week, retailers warned customers that their shopping might be delayed due to the wintry conditions and that…
Automated parcel delivery – the future of last mile
I read a particularly interesting article this week. It focussed on technology and the changing face of delivery.…
Delivery heroes will win the day: takeaways from The Delivery Conference 2018
Last week’s Delivery Conference was themed “Leaders and Heroes” and as I absorbed the sense of mission and…
Is the Cost-to-Deliver too high?
With the annual Delivery Conference kicking off this week at Park Plaza, Westminster Bridge, London, this made me…
Tackling the trials of “Takeback Tuesday” to solve the riddle of returns
As workers headed back to their desks on Tuesday 2 January they did so bearing (unwanted) gifts –…
Black Friday week – don’t forget the importance of your returns strategy
As we head towards Black Friday, retailers are once again fully focussed on what will be the biggest…
Will Santa’s helpers get your parcel delivered in time for Christmas?
It is that time of year again. The count-down has already started and retailers are gearing up for…
Driving down the cost of last-mile delivery
I read a thought-provoking article recently which talked about how the ‘last mile’, though extremely inefficient, is the…