We are currently working with a Freight Forwarding and Logistics company who are seeking an Export LCL Customer Support for their team based in Essex.
The role of the Export LCL Customer Support is to provide exceptional customer service and support to clients throughout the export process for LCL shipments.
You will monitor the movement of LCL shipments, ensuring timely delivery and proactively addressing any potential delays or disruptions.
On a day-to-day basis, you will liaise with internal teams, carriers and overseas agents to ensure the smooth execution of LCL shipments from origin to destination.
Main duties of the Export LCL Customer Support:
Monitor the operations shared mailbox and enter all relevant information onto the system.
Confirm pickup dates with shippers and send booking conformations to customers.
Negotiate rates with carriers to secure competitive freight rates for LCL shipments.
Check pickup costs, adding them to the system and sending collection notes to relevant hauliers.
Add all costs and sales to booking.
Liaise with the operations department, checking if hazardous cargo is acceptable.
Resolve any issues related to customs clearance, documentation discrepancies, or shipment damages to help ensure customer satisfaction.
The successful Export LCL Customer Support will have proven experience working in customer support and export operations.
You will need to have some experience handling LCL shipments within a freight forwarding company.
We are keen to hear from candidates who have strong negotiation skills, exceptional problem-solving skills, and the ability to think critically in high pressured situations.
This is an excellent opportunity for individuals who thrive in the Logistics industry and are passionate about delivering first-class customer support.
Contact us today.
careers@redrecruit.com
01376 503567
If this Export LCL Customer Support is something you would like to know more about or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.
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