Our Client is an International Freight Forwarding company providing international and logistical needs from 3PL to sea, road and air freight. Due to increased global growth, they are looking to appoint a Freight Forwarding Customer Services Operator to join their team in Staffordshire .
You will be responsible for supporting the Customer Services and Freight Forwarding Manager on a day-to-day basis.
Freight Forwarding Customer Services Operator duties include:
Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade
Booking deliveries in with customers
Liaising with suppliers / Origin Offices
Build strong relationships with customers
Invoicing and administration
Ensure bookings made with Origin office
Aid Credit Controllers with the collection of overdue payments from suppliers or clients
Skills, Experience and Competencies required from the Freight Forwarding Customer Services Operator:
Have good understanding of logistics processes and procedures.
Be able to prioritise own workload but also be able to work as part of a team.
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Have good team working skills.
You’ll be organised by nature and will thrive in a fast paced and dynamic atmosphere , having excellent attention to detail skills, as well as being good with numbers and a confident communicator are imperative attributes.
In return, the successful Freight Forwarding Customer Services Operator will receive a competitive salary and benefits package.
Contact us today.
01376 503567
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