Emma Cooke
11 posts
Welcome to the Customer Facing Supply Chain
By Chris Jones, Executive VP Marketing & Services, Descartes Systems Group In the quest for competitive differentiation, we…
The problem is not the problem. The problem is your attitude about the problem.
One of the greatest challenges in supply chain management is to get beyond the focus on cost reduction as opposed to revenue generation. This post explores some alternative ways of thinking about your supply chain metrics.
GPS-enabled Technology – Mobile Data is Big Data
Once again, for this month’s blog, Pól Sweeney is joined by guest contributor, Chris Jones, EVP Marketing &…
How Technology is Helping Online Supply Chains
For this month’s blog post, Pól Sweeney has handed over to Chris Jones, EVP Marketing & Services at Descartes…
Consistent Performance Creates a Platform for Efficiency and Competitive Advantage
In any high-volume, efficiency dependent business, inconsistency is disastrous – impacting not only profit margin but also customer…
Reverse Logistics- managing the return process back up through the supply chain
Customers are much more likely to make purchases online if they know that they have the flexibility to…
Good Driver Experience Underpins Good Customer Experience
Logistics companies are focusing hard on improving the customer experience. But with driver numbers now at a record…
A Retail Battleground
The number of UK shoppers using click & collect is poised to more than double by 2017. Currently,…
Missing in Action
Delivery containers and pallets cost thousands – yet many organisations are grinning and bearing the losses as these…
On Time Delivery and Quality of Experience – it’s all about the Brand
The huge rise in Internet based purchasing is forcing brands into growing reliance on the third party delivery…