Matthew Robertson
58 posts
The speed versus cost debate
As we become a nation of online shoppers this should be making our lives easier. The ease and…
Click and Collect – The continual evolution
I read a fascinating article last year which proclaimed that click and collect had fully evolved. It referenced…
Parcel delivery is changing – but how quickly is innovation being embraced?
According to a number of articles and a new survey just released entitled: The Future of Fulfilment Vision…
Awesome automation – delivering customers the gift of time
One of the primary goals of successful logistics is customer convenience and that’s often what we talk about…
More speed less satisfaction – why faster is not always better in eCommerce delivery
In our non-stop lives, it often seems that everyone is competing to do things as quickly as possible.…
Making the returns process attractive for consumers
I’ve recently read a number of interesting articles around continued changes and greater returns requirements for retailers, in…
Delight customers by listening to their requests and watching changing behaviours
The eDelivery Expo took place last month and it was interesting to see how the whole ecommerce market…
Flexible parcel delivery will become the norm
In 2018, we see shopping habits continue to evolve as more consumers switch between online and in-store and…
How the heatwave impacted the High Street
As we see the first signs of the heatwave dissipating and wetter weather coming in, this got me…
Will it be a Happy Prime Day for Amazon and the delivery network?
You know you’ve made it as a brand when you have the power to successfully launch a new…